KNOWN ISSUES
No known issues right now - smooth sailing.
Dashboard Boards Model Health Routing Log
24270 patterns learned · 7 keyword overrides active Last sync: 2026-02-07 10:29:40

Pattern Distribution

HWM: 6614 NH: 6119 B2BSUPPORT: 4913 SF: 3441 PC: 3183

Board Vocabulary

Top patterns the router uses to match issues to each board. Larger text = seen more often in historical tickets.

B2BSUPPORT 4913 total patterns
xmlteam agency api email postschiffe xmlteam agency travel name contact access portal following team json cruise cruisecompass user zip system city
HWM 6614 total patterns
website page information booking hrn voyage story cabin team missing submit offer link information website correct choose type update excursion hotel
NH 6119 total patterns
booking page cabin voyage b2b user agent b2x search b2c content add link login show portal agency category step summary
PC 3183 total patterns
upload file upload file booking upload file upload invoice file upload attached name seaware attached file upload file email attached file full hrn upload attached team access address cabin
SF 3441 total patterns
name access email salesforce account full team address last close first email address last name full name first name usertype usertype full full email usertype full email full email address

Routing Performance

High Confidence
1
Above 60%
Medium Confidence
2
30% - 60%
Low Confidence
1
Below 30%
Override Rate
25.0%
1 of 4
Board Tickets Accuracy Overrides
SQSF 4 75.0% 0

Problem Routes (Recent)

Ticket Title Board Confidence Issue
SQSF-5991 test SQSF 9% Low confidence
SQSF-5963 SF data support SQSF 44% Overridden

Test Routing

Keyword Overrides

Keyword Board Type Actions
404 NH Boost
lightning SF Boost
salesforce SF Boost
seaware PC Boost
sf SF Boost
sfdc SF Boost
xmlteam B2BSUPPORT Boost